Refund policy

Return and Refund Policy

Last updated: 27 September 2026

We want you (and your pet, or your little rocker) to be happy with your Tiny Rocker order. Because every item is made to order specifically for you, please read our return conditions carefully before purchasing.

1. Made-to-Order Items As our products are custom-printed on demand, we're unable to accept returns for incorrect size selection, change of mind, or buyer's remorse. Please check our size charts carefully before ordering.

2. Faulty, Damaged, or Incorrect Items If your item arrives damaged, defective, or different from what you ordered, we will replace it or refund you in full at no extra cost. Please contact hello@tinyrocker.net within 30 days of delivery with your order number and a photo of the issue, and we'll sort it out promptly.

3. Lost or Delayed Orders If your order hasn't arrived within the estimated delivery window (see our Shipping Policy), contact us and we'll investigate with our fulfillment partner and arrange a reshipment or refund if the order is confirmed lost.

4. Cancellations Because production begins shortly after an order is placed, we can only cancel or amend an order within a short window after purchase. Contact hello@tinyrocker.net as soon as possible if you need to make a change — we'll do our best to help, but can't guarantee production hasn't already started.

5. Refund Processing Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

6. Your Consumer Rights This policy sits alongside, and does not limit, any statutory consumer guarantees you're entitled to under Australian Consumer Law or, where applicable, the consumer protection laws of your own country (including EU/UK cooling-off and conformity rights for goods that are faulty or not as described).

7. Contact For any return, refund, or order issue, reach us at hello@tinyrocker.net.